Mandaluyong Office
External Services

Request for Repair of IT Equipment

This applies to all IT equipment of CEZA such as computer systems and facilities including, desktop computers, laptops, printers, servers, scanners and other IT equipment to be repaired through the service center.

Office or Division:	Management Information System Division
Classification:	Highly Technical
Type of Transaction:	G2G – for government services whose client is a government employee or another government agency
Who may avail:	CEZA Employees
CHECKLIST OF REQUIREMENTS	WHERE TO SECURE
IT Service Request Form (CEZA-PMIS-MISD-F02)	Management Information System Division

CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit IT Service Request Form (CEZA-PMIS-MISD- F02)	1.1 Receive the IT Service Request Form	None	1 minute	Information Systems Officer II/ OIC- Division Chief, Management Information System Division
	1.2 Assess and evaluate and reflect on IT Service Request Form (CEZA- PMIS-MISD-F02) if for repair	None	3 hours	Information Systems Officer II/ OIC- Division Chief, Management Information System Division
	1.5 Pull-out the IT Equipment and log	None	1 hour	Information Systems Officer II/ OIC- Division Chief, Management Information System Division
	1.6 Bring to the service center for repair	None	18 days	Information Systems Officer II/ OIC- Division Chief, Management Information System Division
	1.7 Pick-up the IT Equipment from the Service Center and check the equipment if working	None	1 day	Information Systems Officer II/ OIC-Division Chief, Management Information System Division
	1.8 Return the IT Equipment and set-up	None	3 hours	Information Systems Officer II/ OIC-Division Chief, Management Information System Division
2. Receive the IT Equipment and sign the confirmed and accepted by in the IT Service Request Form (CEZA- PMIS-MISD-F02)	2. Log and seek for confirmation and acceptance	None	5 minutes	Information Systems Officer II/ OIC-Division Chief, Management Information System Division
TOTAL:		None	19 days, 7 hours and 6 minutes