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Mandaluyong Office
           External Services

Disaster Assistance

Office or Division:

Fire and Safety Division

Classification:

Simple

Type of Transaction:

G2C – for government services whose client is the transacting public G2B – for government services whose client is a business entity G2G – for government services whose client is a government employee or another government agency

Who may avail:

CEZA locators and potential investors, visitors, or any person/s or communities who may seek security and disaster assistance brought by manmade or natural calamities specially within Cagayan Special Economic Zone and Freeport jurisdiction.

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

N/A

N/A

CLIENT STEPS

AGENCY ACTIONS

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Client will contact the Fire and Safety hotline number 09052186674 or directly proceed and seek assistance and provide the following information:

 

Name of caller Type of Incident Location of Incident

The fire and Safety personnel upon receipt of the information shall automatically alert the Emergency Medical Team and FSD   personnel for immediate response.

 

FSD shall records all information gathered like complete name of the caller, type and location of incident and the like. Forward information to concerned agencies.

None

5 minutes

Supervising Tourism Operations Officer/ OIC- Division Chief, Fire and Safety Division

TOTAL:

None

5 minutes

Feedback And Complaint Mechanism

FEEDBACK AND COMPLAINT MECHANISM
How to send feedback Answer the client feedback form and drop at the designated dropbox at the front desk.
For inquiries and follow-ups, clients may contact telephone numbers +632 8291 6704 to 08 or thru email addresses pacd@ceza.gov.ph and info@ceza.gov.ph or through the Freedom of Information (FOI) Portal that is accessible at www.ceza.gov.ph
How feedbacks are processed 1) The PACD Officer opens feedback dropbox first thing the next day.
2) For complaints, please see procedure on how to file a complaint.
3) PACD Officer prepares monthly summary report.

List of Offices

Office Address Contact Information
Mandaluyong Office 10th Floor, Greenfield Tower, Mayflower and Williams St. (+632) 82916704 to 08
Greenfield District, Mandaluyong City info@ceza.gov.ph
Tuguegarao Office Dalan na Pagayaya, Regional Government Center, Carig Sur, Tuguegarao City (+6378) 395 4844
(+6378) 395 4080
info@ceza.gov.ph
Sta. Ana Office Administration Complex, Centro, Sta. Ana, Cagayan (+6378) 395 4832
(+6378) 395 4828
info@ceza.gov.ph

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