Disaster Assistance
Office or Division: |
Fire and Safety Division |
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Classification: |
Simple |
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Type of Transaction: |
G2C – for government services whose client is the transacting public G2B – for government services whose client is a business entity G2G – for government services whose client is a government employee or another government agency |
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Who may avail: |
CEZA locators and potential investors, visitors, or any person/s or communities who may seek security and disaster assistance brought by manmade or natural calamities specially within Cagayan Special Economic Zone and Freeport jurisdiction. |
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CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
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N/A |
N/A |
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CLIENT STEPS |
AGENCY ACTIONS |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
1. Client will contact the Fire and Safety hotline number 09052186674 or directly proceed and seek assistance and provide the following information:
Name of caller Type of Incident Location of Incident |
The fire and Safety personnel upon receipt of the information shall automatically alert the Emergency Medical Team and FSD personnel for immediate response.
FSD shall records all information gathered like complete name of the caller, type and location of incident and the like. Forward information to concerned agencies. |
None |
5 minutes |
Supervising Tourism Operations Officer/ OIC- Division Chief, Fire and Safety Division |
TOTAL: |
None |
5 minutes |
Feedback And Complaint Mechanism
FEEDBACK AND COMPLAINT MECHANISM | |
How to send feedback | Answer the client feedback form and drop at the designated dropbox at the front desk. |
For inquiries and follow-ups, clients may contact telephone numbers +632 8291 6704 to 08 or thru email addresses pacd@ceza.gov.ph and info@ceza.gov.ph or through the Freedom of Information (FOI) Portal that is accessible at www.ceza.gov.ph | |
How feedbacks are processed | 1) The PACD Officer opens feedback dropbox first thing the next day. |
2) For complaints, please see procedure on how to file a complaint. | |
3) PACD Officer prepares monthly summary report. | |
List of Offices
Office | Address | Contact Information |
Mandaluyong Office | 10th Floor, Greenfield Tower, Mayflower and Williams St. | (+632) 82916704 to 08 |
Greenfield District, Mandaluyong City | info@ceza.gov.ph | |
Tuguegarao Office | Dalan na Pagayaya, Regional Government Center, Carig Sur, Tuguegarao City | (+6378) 395 4844 |
(+6378) 395 4080 | ||
info@ceza.gov.ph | ||
Sta. Ana Office | Administration Complex, Centro, Sta. Ana, Cagayan | (+6378) 395 4832 |
(+6378) 395 4828 | ||
info@ceza.gov.ph |
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