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Mandaluyong Office
           External Services

Tourist Inquiry Procedure

This procedure usually happens at the Visitor Center with the intention to provide adequate and sufficient information to tourist/s.

Office or Division:

Community-Based Tourism Division

Classification:

Simple

Type of Transaction:

G2C – for government services whose client is the transacting public G2B – for government services whose client is a business entity

G2G – for government services whose client is a government employee or another government agency

Who may avail:

Tourist/s within the Cagayan Freeport

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

N/A

N/A

CLIENT STEPS

AGENCY ACTIONS

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Arrives at the Visitor Center

1. Requires the tourist/s to Register at the Log Book

None

1 minute

Chief Tourism Operations Officer/ Division Chief, Community-based Tourism Division

2. Ask questions and information about tourist destinations

2.1 Provide flyers of service providers and other information

None

20 minutes

Chief Tourism Operations Officer/ Division Chief, Community-based Tourism Division

2.2 Design itinerary according to tourist/s preference/s in terms of time and budget

None

10 minutes

Chief Tourism Operations Officer/ Division Chief, Community-based Tourism Division

3. Give feedback and suggestions

3. Provide Customer Satisfaction Survey Form for the tourist/s to accomplish

None

3 minutes

Chief Tourism Operations Officer/ Division Chief, Community-based Tourism Division

TOTAL: None 34 minutes

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