Mandaluyong Office
External Services

Client Assistance on Entry and Exit within CSEZFP (Walk-in)

In case of any situations that may affect regular operations, e.g. Covid-19 pandemic, clients are advised to limit their transactions to the most urgent only and to try to transact via emails [email protected] and [email protected], through the Freedom of Information (FOI) Portal that is accessible at www.cezagov.shawtout.com or the CEZA Official Facebook account with link https://web.facebook.com/OfficialCagayanEconomicZoneAuthority instead when applicable

Office or Division:	General Services Division Corporate Affairs Division
Office or Division:	Law and Enforcement Division
Classification:	Simple
Type of Transaction:	G2C – for government services whose client is the transacting public G2B – for government services whose client is a business entity G2G – for government services whose client is a government employee or another government agency
Who may avail:	All non-CEZA employees who wish to transact with the Cagayan Economic Zone Authority (CEZA)
CHECKLIST OF REQUIREMENTS	WHERE TO SECURE
N/A	N/A

CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. The client/guest will present his/her Identification Card and register at the visitor’s logbook	1.1 The security officer will allow or permit the entry of visitors upon validation of the legitimacy of purpose of visit and performance of security inspection Note: includes Covid-19 pandemic protocols	None	10 minutes	Security Officer III/ OIC-Division Chief, Law Enforcement and Disaster Management Division
	1.2.1 If a visitor at Port Irene with their own vehicle: The security officer shall perform vehicle inspection upon entry in the Port Irene Archway	None	5 minutes	Security Officer III/ OIC-Division Chief, Law Enforcement and Disaster Management Division
	1.2.2 If a visitor at any CEZA Office: The security officer shall collect the ID of the client/guest in exchange with the visitor’s ID or gate pass	None	5 minutes	Security Officer III/ OIC-Division Chief, Law Enforcement and Disaster Management Division
	1.2.3 If a visitor that needs assistance i.e. complaints, on- the-spot meeting with any of the CEZA employees, incoming documents: Assists the client/guest by endorsing to the Public Assistance Desk Officer and monitor the same while they are still inside the Freeport Zone	None	50 minutes	Division Manager A/ Division Chief, Corporate Affairs Division
	1.2.4 For submission of document/s to CEZA, Receive and check completeness of document/s if with attachments and issue QR code sticker and/or stamp received	None	1 hour and 10 minutes	Chief Administrative Officer/ Division Chief, General Administrative Division
2. Visitor will exit the premises	2.1 Return the ID and any belongings deposited if any.	None	5 minutes	Security Officer III/ OIC-Division Chief, Law Enforcement and Disaster Management Division
TOTAL:		None	2 hours and 25 minutes