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Citizen’s Charter

CAGAYAN ECONOMIC ZONE AUTHORITY

CITIZEN’S CHARTER
2022 (1st Edition)

Mandate
A body corporate to be known as the Cagayan Economic Zone Authority, hereinafter referred to as the CEZA, is hereby created to manage and operate, in accordance with the provisions of this Act, the Cagayan Special Economic Zone and Free Port. This corporate franchise shall expire in fifty (50) years counted from the first day of the fifth (5th) calendar year after the effectivity of this Act, unless otherwise extended by Congress.
(Section 5, RA 7922 “Cagayan Special Economic Zone Act of 1995”)

Vision
By 2023, Cagayan Freeport is the most competitive Fintech ecosystem in the Asia Pacific Region thereby spurring inclusive growth in Northern Luzon.

Mission
CEZA shall improve the quality of life of the people in and near the Cagayan Special Economic Zone and Freeport by attracting productive foreign and local investments.

Service Pledge
“We, at CEZA, are committed to deliver to our customers the highest standards of quality services, at par with the Code of Conduct and Ethical Standards for Public Officials and Employees (R.A. No. 6713), the Ease of Doing Business and Efficient Government Service Delivery Act of 2018 (Republic Act No. 11032), the Executive Order Operationalizing in the Executive Branch the People’s Constitutional Right to Information and the State Policies to Full Public Disclosure and Transparency in the Public Service and Providing Guidelines Therefor (E.O No. 02 Series of 2016), and ISO 9001:2015 (International Standard for Quality Management System), among others.



External Customer Feedback Survey Quarterly Results

2022 Respondents Numerical Rating Adjectival Rating
1st Quarter 1,045 4.95 Very Satisfactory
2nd Quarter 1,227 4.89 Very Satisfactory
3rd Quarter
4th Quarter
Over All

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