The Cagayan Economic Zone Authority (CEZA) received another certificate of recognition for successfully establishing a Quality Management System Certified to International Organization of Standardization (ISO) 9001:2015, this time from the Government Quality Management Committee (GQMC) held at the Philippine International Convention Center in Pasay City on October 24, 2019,.
Secretary Raul L. Lambino, Administrator, and Chief Executive Officer of CEZA attributed the agency’s success to the efforts of all CEZA employees for the continued recognition and issuance of ISO 9001:2015 certificate to the agency.
“This new certification will serve as an inspiration and motivation for CEZA, to improve more our delivery of services, likewise, a significant step towards the realization of our organization’s well-crafted quality policy and to continue in the improvement of its Quality Management System (QMS) anchored on CEZA’s vision and mission in providing excellent customer satisfaction through our products and services,” Sec. Lambino said.
According to the Secretary, CEZA has reached greater heights in pursuing continuous improvement of its QMS and the certification reaffirmed CEZA’s strong commitment to good governance and excellent service to the Filipino people.
On February 26, 2018, CEZA received its ISO 9001:2015 official certification which Secretary Lambino described as a significant milestone for CEZA as it demonstrates the agency’s dedication to consistently provide the highest standards of products and services to meet its customers’ satisfaction.
ISO is an independent, non-governmental international organization, with a membership of 162 countries including the Philippines, that has developed international standards to ensure that customers receive consistently high-quality products and services.
ISO 9001:2015 certification measures the quality of an organization’s processes by reviewing a number of policies and procedures, including strong customer focus, top management, leadership, and decision-making, process approach, and continual improvement.